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Making Online Content Accessible: Word, Google Docs, and PDF Documents

Techniques and principles for making online content like web pages and PDF files accessible to people with sensory disabilities and mobility impairments.

Creating Accessible Documents

Word, Google Docs, and Acrobat can produce documents that are tagged for accessibility, but none can automatically do so with accuracy. When creating documents, headings should be tagged, table and list tools should be used to create tables and lists, and alternative text for images should be thoughtfully composed for the specific needs of the document.

The easiest way to produce an accessible PDF is to prepare an accessible Word document, and then save it as a PDF. Google Docs does not produce PDFs that contain the necessary tagging and metadata from the source document. However Google Docs does produce Word .docx files with tagged content, which you can turn into tagged PDFs in Word.

Headings

In Word, apply heading styles from the Styles gallery in the Home tab. In Google Docs, use the Styles drop-down menu. Use Heading 1 for the page title. Use Heading 2 for youir major sub-headings. Use Heading 3 if you need to divide a section. Both applications offer a Title style, but this is meant for covers or title pages of longer documents.

Remember that applying a heading style performs the function of tagging the heading, so that screen reader programs can announce the headings. Do not apply a heading style merely to give a line of text a particular visual appearance.

Extra Spaces and Lines in Word Documents

Having extra spaces in a Word document can cause Word's accessibility checker to report it as a problem.

If you want your paragraphs to be separated by blank space, use the "Normal" paragraph style, which usually formats paragraphs to have space above and below, rather than press the Enter key to generate a blank line. A screen reader may read out the blank line as an empty paragraph.

You should avoid putting extra blank lines within a list, because it will cause Word to consider it the end of one list and the beginning of another, and thus tag it as such. This will cause screen readers to inaccurately describe the number of items on the list.

Images

Any image that conveys important information needs to have a description, called the alternative text, that screen reader programs can read out. Images that are purely decorative (or are redundant because the information they convey is also given elsewhere in the document) should be marked as such, so the screen reader can ignore the image.

Different versions of Word have different ways of adding alternative text to an image. If you right-click the image, you may see an Edit Alt Text option. If not, try looking under Format Picture. If it gives you an option to enter both a title and a description, it is recommended that you only use the description field. Newer versions of Word provide a “mark as decorative” checkbox for images that can be ignored. In Acrobat, this is called marking an image as an artifact.

In Google Docs, left-click the image, then right-click the image for the Alt Text option. Enter your alternative text in the description field, and leave the title field empty. As of Nov. 2023, Google Docs does not appear to allow you to mark images as decorative; however the Grackle Docs add-on tool provides a "mark as artifact" option (see the Grackle Add-Ons box to the right).

Regarding entering title and description for images: Experiments with Word, Google Docs, and other applications that found that text from the title field is often either not used, or is used along with description text, in tagging images with alt text.

Adobe Acrobat Accessibility Tools

Adobe Acrobat Standard has some ability to fix accessibility issues, but you need Acrobat Pro to do most tasks. UH now makes Adobe Acrobat Pro DC available to all faculty and staff

Running an Accessibility Check

In Acrobat Pro, in All Tools, choose Prepare for Accessibility. Then run Accessibility Check.

In older versions of Acrobat Pro, from Tools, choose Accessibility. Then run Full Check.

Fixing the Document Title

When you perform an Acrobat accessibility check on a Word-derived PDF, you will have to fix the document title.

  • To pass Acrobat's accessibility checker, a PDF has to have a title, other than the file name or something derived from the content, that appears in the title bar of the viewer.
  • Word does not require a title for a Word document to pass its accessibility check. You can add a title by clicking on the File tab, and under Info, look for and fill in the Title field in Properties section on the right. This title will be included when the document is saved as a PDF, but it will not appear in the title bar of the PDF viewer. Alternately, you can use Acrobat to add a title.
  • In Acrobat, after you run the accessibility checker, you can right-click the Title failure message (under Document) in the results list and choose Fix. If you have already entered a title in Word, it will become the title shown in the title bar, replacing the file name. Otherwise, you can enter a title in the dialog box. More info on fixing the title display problem using Acrobat Pro.
  • If you anticipate revising the document in the future and saving new versions of the PDF, entering the title in Word will save you some effort in the long run.

Decorative Images

In Acrobat, you can mark decorative or superfluous images as artifacts, so screen readers can ignore them.

Word Templates

If you are producing multiple Word documents with a similar style, you can create a Word template file that loads style definitions into your document.

To create a Word template, create a word document and define your styles. In each style that you want to carry over, right-click it and choose Modify. Choose New Documents Based on This Template and click OK. Save the file as a Word Template (a .dotx file).

Create a New Document

Click on File, then New, then choose Personal, then open your template. You can have both default content as well as pre-defined styles to work with.

Import Styles into an Existing Document

This is a good way to update an older document with a new style, without have to copy and paste content from the old document into the new one.

  1. Click on the File tab and choose Options
  2. Select Add-ins from the left pane. Go to the Manage dropdown menu at the bottom of the window, choose Templates, and click on Go.
  3. Click on Attach. This will open a dialog box when you specify a template file.  To find your custom template, you may have to make your way over to your Documents\Custom Office Templates folder. Select the desired template and click Open.
  4. Make sure you click on the checkbox for Automatically Update Document Styles.
  5. Click OK.

Your customized styles should now be in the Styles menu. You can apply the styles to your document by clicking on the different parts of the document and choosing the appropriate style. Be aware that when you are working with an existing document, it may have been incorrectly automatically tagged in the past; it's not unusual for a part of the document to have been incorrectly tagged as a heading, or tagged with the wrong level of heading.

See this article for more about working with Word templates.

Resources

Accessibility Checking

Both MS Word and Adobe Acrobat Pro have accessibility checkers that will notify you of problems and offer instructions and suggestions for addressing them.

Word

From the File tab, choose Info. Then click on Check for Issues, and in the menu that open, choose Check Accessibility.

PDF

In Acrobat Pro, from All Tools, choose Prepare for Accessibility. Then run Accessibility Check.

Grackle Add-Ons

Grackle Docs, Sheets, and Slides can be used with Google Docs, Sheets, and Slides to find accessibility issues. Users of the paid Grackle service can fix problems (including some not directly addressable in the Google app) and produce accessible PDFs. People with University of Hawaiʻi Google accounts have access to the paid service, and can follow these installation instructions.